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Manages the frenzy of high-demand builders and developers
Retail Foreign Exchange and Currency Management: Manages the retail operations of Foreign Exchange trading houses
Cuecent REACH (Real Estate Automation for Customer Handling) is a multifaceted real estate management solution which covers the entire life-cycle of relationship with prospects from the first enquiry through the sales cycle and there onwards to booking of the property unit with provision for financial assistance against the sale of the unit.
It supports the customers in taking a collective decision on their property to be purchased before booking of the units by giving a holistic view of the intended property of purchase.
It facilitates the business in planning the execution of the booked units and account for financial payments to be made by the customer in a structured manner.
REACH offers several benefits for Builders and Developers. Sales activity across multiple sites spread out geographically can be tracked and coordinated easily. The same sales transaction can be monitored and handled from multiple locations by multiple people with perfect coordination.
Marketing managers or Senior Management can have online information on the sale and payment status of each transaction at all times via a simple interactive display. Information on multiple projects can be viewed at a single point. Cuecent REACH can also be extended to perform customer relationship management functions.
Cuecent REACH allows you to:
| Manage your projects more efficiently through the integration and automation of your sales & service processes |
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| Get real-time updates and reports on sales and cash-flows |
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| Ensure every customer interest is explored |
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| Improve conversions of prospective buyers into orders |
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| Enhance your brand value through better service |
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| Deliver customer satisfaction in every interaction |
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| Have more effective control over your sales & marketing process |
Cuecent REACH offers the following key features:
| Multi-Company/Currency/Location capable |
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| Multi-Byte character compatible |
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| Provides alerts via email and SMS for specific triggering conditions |
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| Integrates with Document Management Systems for document storage |
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| Integrates with Oracle Apps for transfer of sales and payment information |
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| Built on BPMS technology to integrate workflow smoothly with maximal flexibility, visibility and process compliance |
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| Exposes key functionality as Web Services so that external processes can push data into or pull data from the system |
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| Role based access controls |
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| Mail merge capability for mass mailing |
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| Built-in Reports and Report Writer with drill-down capability |
Retail Foreign Exchange and Currency Management:
Cuecent FACTS (Foreign exchange and Currency Transfer System) serves the needs of financial institutions that are in the business of currency exchange and international remittance. Such institutions can use FACTS as a point of sale application for front line cashiers and customer service representatives to sell a variety of financial products, such as:
| Selling / Buying currencies |
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| Regular Remittance products (Demand Draft / Telex Transfer / Money Transfers) |
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| Instant Monet Remittances |
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| Prepaid cards (Cash Passports / Cash Passport Money Transfer) |
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| Credit card payments / advances |
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| Travelers cheque sell / buy |
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| Miscellaneous products (Gold Bar / Coins) |
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| National Bonds |
Customer benefits from implementing Cuecent FACTS include:
| Improved process performance through increased automation and improved process conformance |
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| Increased communication among the various departments involved in the trading cycle |
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| Better client relationship management. |
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| More timely information available throughout the organization |
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| The ability to Integrate with other automated solutions to provide a holistic view of the organization |
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| Ease of implementation and configuration – quick to adopt, simple to configure, easy to maintain and upgrade and available on multiple platforms |
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| High Scalability – Easy integration of new components/functionalities in the future. |
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| Cost savings – low total cost of ownership |
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| 24 x 7 availability |
Cuecent FACTS is a web based application built on the latest J2EE technology. It has the ability to manage direct customer transactions through a web-based channel as well as walk-in transactions through retail branches.
FACTS is composed of a suite of modules that define and maintain the available financial products and aid in the fulfillment cycle. These modules include:
| Front office – Used by the frontline staff of the financial institution to sell financial products / up sell / cross sell |
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| Branch Back office – Used by the back office of the branch to update and verify transactions, stock maintenance of financial instruments, handle customer queries and generate approvals for exceptions. |
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| Dealing Room – Used by the Treasury Department of the institution to update / upload rate details from providers like Reuters, taking deals to cover positions with local and foreign banks |
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| Fund transfer – Used by the remittance department which collates all the MTs / TTs and sends it to the correspondent / beneficiary banks for fulfillment |
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| Accounts – Used by the accounts department to maintain the fund positions with the local banks and also to approve and provide test keys to transactions that need to be remitted to correspondent banks, they can also reconcile local bank cheques |
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| Help desk – Used to raise tickets on complaints on transactions form customers and banks like stop payments, unaccounted credits, which can be tracked to closure with an automated worklist feature |
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| Reports and Query – Used for generating reports and enquiries |
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| Setup – Used to maintain master seed data. |
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