Brochure
Case study
|
| |
|
The face of banking has changed dramatically within a single generation. The advent of ATM and point-of-sale (POS) devices heralded the development of customer-centric banking. Positive response to these innovations led to the creation of additional customer banking channels, including Call Centre, Interactive Voice Response (IVR), and Phone Banking. The emergence of widespread Internet acccess created the opportunity for additional channels, including Personal Computer Banking, Internet Kiosk, and Mobile Banking through Wireless Access Protocol (WAP), and digital television. Customers demand consistent, personalized service across all these channels with zero downtime. In addition, banks require a mechanism to interface these diverse customer channels to their legacy systems in a consolidated and economical fashion.
Cuecent Integrated Channel Manager provides a comprehensive answer for growing banking service needs
Consumers and corporate clients desire a simple, secure and seamless environment which masks the growing complexity of banking. Evidence from the banking community demonstrates that integrated channel management is the crucial prerequisite for the realization of efficiency gains. The Cuecent Integrated Channel Manager (ICM) delivers banking products and services from multiple customer delivery channels using an Enterprise Service Bus architecture and channel adapters to simplify channel integration. By integrating traditional channels with e-banking and m-banking, Cuecent ICM actively manages the channel mix and provides banks with a consistent, holistic view of their customers across the full range of channels. This powerful solution also provides banks and their customers with an enriched and personalized banking experience. As new banking channels emerge and existing channels converge, Cuecent ICM enables banks to quickly and easily roll out new services along these channels and actively manage their customers’ banking experience. Cuecent ICM provides complete control over channel access and payment services across all channels. Cuecent ICM customers enjoy operational simplicity, rock-solid reliability and high performance while simultaneously lowering channel integration costs. Based on the Cuecent ebPAC platform, Cuecent ICM leverages open standards, technological innovation, and strong volume, price, and performance value.
Cuecent ICM Features
| Able to define queries |
|
| Build Workflow for routing messages |
|
| Interface with Databases for online look-up and auditing |
|
| Data Mapping |
|
| Data Translation |
|
| GUI based Network Monitoring |
|
| Built on Industry Standard platform |
Cuecent ICM - Value Proposition
Globally, Banks are going through a period of transition, characterized by:
| Mergers and Acquisition |
|
| Procurement of new applications which require integration with legacy Core Banking systems |
|
| Business and Market expansion by deploying new channels |
Cuecent ICM is designed and developed to meet the specific requirments the Banking Industry. It provides:
| Seamless integration and management of the delivery channel with the back-office systems, as well as round-the-clock availability of the bank’s delivery channels |
|
| the ability to add e-banking, mobile banking and future banking channels on demand |
|
| the ability to create, design, and launch new products and services rapidly through any channel. |
|
| the means to create a consolidated, up-to-date view of the customer’s banking activity and financial position through any channel, offering customers a seamless banking experience |
Cuecent Solution Benefits
| Investment Protection: Banks leverage their investments in back-office systems by using Cuecent ICM to seamlessly integrate new applications without modifying existing systems |
|
| Future Proofing: ICM is built on Cuecent ebPAC, allowing modification of channel integration behavior without complex coding |
|
| Rapid Deployment: New channels are added by simply plugging in the appropriate gateway. The time required to deploy and fully integrate a new channel into the existing mix is significantly reduced |
|
| Increased Visibility: The central channel database allows a single view of the customer, enabling cross-channel consistency and providing support for effective Customer Relationship Management. |
|
| Decreased Risk: Supports hardware fault-tolerance, maximixing up time and minimizing risk of revenue loss. |
|
| Global Capability: ICM supports separate regional or customer group profiles and is fully Unicode-compliant to offer support for multiple currencies and languages |
About Cuecent ebPAC
Technology Platform for Cuecent ICM
Cuecent ICM is based on BCT ’s in-house developed technology platform – Cuecent ebPAC. The name "ebPAC" is an acronym for Enterprise Business Process Automation and Collaboration.
Cuecent ebPAC is a unique, web based, workflow enabled Enterprise Class Solution that quickly delivers adaptive, robust enterprise application at reduced time (up to 40%) and cost. It is based upon the innovative Component Assembly Architecture (CAA) that provides a unified standard-based, J2EE compliant application assembly environment. This allows creating highly customizable and adaptive connectivity across heterogeneous applications. Developers can quickly and easily leverage their enterprises’ core assets, automatically assembling them into adaptive applications that can respond instantly to change. Cuecent ebPAC is easy to administer and feature rich with functions like Queuing, Session, Interaction, Advanced Cache Management and Resource Pooling. With a flexible deployment model, Cuecent ebPAC provides extensive support for XML and breaks down the distinction between the web, standalone applications and various computing devices. This helps enterprises to build quickly customer-centric solutions that are well integrated and customized to empower them with timely information, any time, anywhere. Cuecent ebPAC contains a powerful and configurable Process Management and Collaboration engine, coupled with the tools necessary to define and manage running process instances. These tools include Business Flow Builder, Application Flow Builder, Process Builder , Service Builder, User Work Portal and Process Management Portal.
To know more about this solution, CLICK HERE |
