CUECENT Business Activity Monitor (BAM) is a real-time analytics and performance measurement platform that allows organizations to proactively manage business activities in response to market and customer requirements. The Cuecent BAM gives business executives and operation managers the information - in the form of customizable dashboards, KPIs, reports and alerts - they need to make better business decisions and take corrective action if the business environment changes. The Cuecent BAM, which also acts as the default monitoring and optimization platform for the Cuecent BPM Suite, enables organizations to:
- Gain real-time visibility into the performance of crucial business activities.
- Enhance business agility by enabling decisions makers to make informed, timely decisions based on up-to-date process data.
- Respond quickly and effectively to workforce, process or activity inefficiencies.
- Enable management to create and view dashboard objects, business views, and KPIs to measure process performance.
- Create a single interface for performing tasks within process environments as well as monitoring process performance
- Automate alerts and escalations to facilitate real-time event processing.
- Provides instant access into the current and historical state of business processes.
- Sophisticated user and worklist management, advanced personalization capabilities, role-based security, and out-of-the-box document management and collaboration facility.
- Highly customizable, role-based dashboards and alerts that aggregate real-time process performance information and other relevant data.
- Allow the definition of SLAs, not only at the business process level but also at the level of the atomic activities within the business process providing finer granularity.
- Offers interactive alarming and escalation allowing business users to monitor and report on process and user/group/role states and statistics in a visual, dashboard driven environment.
- Graphical business-centric interfaces identify process bottlenecks ad help investigate the root-cause and impact of errors.
- Process simulator to assess the impact of process changes in the business environment through ‘what-if’ scenario that can be created using real-time, historical and estimated data values.
