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The pressures of globalization, Internet business, mergers and consolidations, cost and competitions are accelerating the speed of business change. There is an inherent conflict between the changeability and agility with which organisations want to run their businesses and the rigidity and control with which their systems operate. This incompatibility between agile businesses and static systems has hampered efforts to change business effectively and rapidly to capitalize on business opportunities.
To outmaneuvre competition, organisations need reliable end-to-end processes, versatile enough to do more with what they have and adaptable enough to change fast. Processes that affect customers, suppliers, owners and staff, and other stakeholders, must be at their peak to gain and maintain loyalty and support. Process Management for Real Change in Real Time has become basic for all organisations.
Change Happens
Business changes constantly in all ways - small and large. A gap exists between the change needed by the business and the ability of the enterprise architecture to accommodate or facilitate those changes into the application system. These gaps or the business exceptions need to be assessed and bridged with processes. Aligning business processes is critical to take a competitive advantage. Hence, it becomes pertinent for organizations to ask themselves the following questions
- What is the cost associated with this business gap in the system?
- What are the costs of not being able to bridging the gap?
- What does it cost a company when customer satisfaction and loyalty erodes?
- What are the costs when the company cannot respond to competitive pressures?
- What is the cost of manual or semi-manual work-around in terms of time, lack of integration, accountability, quality?
- What is the ROI or the expected productivity enhancement with respect to the initiative within the organisation?
Creating an agile environment
Cuecent ebPAC provides an intuitive process-management tool that incorporates components to offer a business-level process-oriented environment. The product also provides solid repository features like automatic version management and check-in/checkout functionality for unpublished processes. This makes the modeling environment a strong tool for supporting team-based design collaboration.
Cuecent ebPAC, which automates software production, cuts the time of building applications by 40 percent, as well as reducing costs, enabling businesses to offer integrated, and customised solutions to customers.
- Collaborative, Zero-coding Process based Development Environment
- Business Process Modeling using easy GUI interfaces
- Creates highly customizable and adaptive connectivity across heterogeneous applications
- Provides a unified standard-based, J2EE compliant application assembly environment
- Powerful Integration facilities using, XML and Web Services
Its core architecture is based on J2EE, and is fully compatible with Sun's specifications. Cuecent ebPAC provides unparalleled flexibility with out-of- the-box features to develop open interfaces to extend and integrate the product into any corporate computing infrastructure.
Unified Development Environment
Cuecent ebPAC is an innovative approach to automate business processes via workflow. Using the ebPAC platform, organisations can proactively perform process automation to achieve a real time Governance.
Some areas where Cuecent ebPAC can be employed
- Integrate systems: Organisations can leverage existing IT investments by connecting databases, legacy systems and best of breed package solutions into flexible end-to-end business processes using ebPAC.
- Automate routine activities: Execute and optimize automated business processes, interface with the processes of business partners and harness legacy business objects to process activities.
- Manage all phases of processes: Help discover, design, deploy, operate and analyze business processes, within an integrated environment that supports the needs of managers, process engineers, functional departments and employees.
- Deploy processes seamlessly: Cuecent ebPAC will allow processes to be designed by business users and process engineers together and then deployed on a reliable, scalable IT infrastructure, and operated thereafter by the business. It features functionalities to build robust rules-based business processes that adhere to industry standards. Some of the key Components of Cuecent ebPAC are:
i. Process Definition
Process Builder allows Business Analysts to define business processes/templates in terms of graphical models.
ii. Process Execution
Process Engine executes the defined business processes, ensures sequential execution and trails the process-state at any given time.
iii. Process Instance Monitor
Instance Monitor, monitors processes as they execute, provides the information necessary to understand working of every element of the business process.
iv. Enterprise Process Integration
Cuecent ebPAC fills the gap that is required to communicate with applications and people who will perform the tasks necessary at each step of the process. The ebPAC Integration Layer ensures that heterogeneous applications and EAI technologies can be integrated quickly and with ease.
v. Connecting Users to Processes
Business processes are people centric. Cuecent ebPAC provides a rich environment for the human user to play their part in the process and efficiently complete the work items necessary to progress the process.
vi. Standard based Framework
Cuecent ebPAC framework provides specific 'template' processes, which can be used, as a start point to model an organisation's specific process needs. It follows the template standards laid by BPEL4WS (Business Process Execution Engine for Web Services).
Building the Real Time Enterprise
In any organisation, simple process modeling can help identify "tasks to be automated" to produce dramatic results. Process Automation and Integration using Cuecent ebPAC will facilitate organisations to focus on the desired results and measure execution against that milestone.
Some of the processes that are generally analysed for productive improvements are:
- Product development: Plan, design, and refine goods and services
- Production: Manufacture and provide goods or services
- Delivery: Receive, fulfill, and track shipments
- Accounting: Track financial transactions and investments
- Marketing: Promote goods and services
- Customer Service: Answer questions and solve customer problems
- Loan Servicing: Accelerate end-to-end closure time for credit and loan applications with real-time business activity, monitoring and reporting
- Workflow Management: Improve process cycle times with workload management and balancing capabilities
- Order Processing
- Inter/Intra Departmental Workflows for e-Governance
- Invoice Processing Management
Business Benefits
The real outcome of the Business Process Management solution implementation would be with respect to the increase in productivity and the high return of investment. However, it is important to take a note on the other benefits it has to offer:
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