...End-to-end Cuecent-Utility solution

In this world with the ever-increasing pace of life, and customers seeking convenience in every aspect of life, it is imperative that the Utility Service Providers move from traditional billing methods, and adopt a “frictionless” system, and thus exhibit a service-oriented approach to customers.

BCT's endeavour has been to provide a comprehensive software package to Utility Service Providers. The objective is to integrate billing and communication technologies so as to result in achievement of utmost customer satisfaction. Simultaneously, the cost of operations is considerably reduced thus giving dual benefits to the Utility Service Provider.

The Integrated Billing & Customer Care Solutions is accomplished by simple equipment like electronic handheld meter reading devices used for data collection. These data can be electronically transferred into the state-of-the-art servers, and thus reduce metering and billing errors, thereby increasing service efficiency. The customer information would be stored and can be effectively utilized to regulate Billing and payment options.

Some of the distinctive characteristics of BCT's Integrated Billing & Customer Care Solutions are:

• Customer Information Records
• Utility Usage Records (input from Metering Devices)
• Tariff: Differential pricing
• Bill Generation
• Bill Archives
• Issue resolution
• Payment receipt records
• Data storage, transformation, and direct web-presentment

To know more about this solution, CLICK HERE