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Over the decades, the face of banking has changed dramatically. The advent of ATM and point-of-sale (POS) devices has heralded the development of true customer-centric banking. This has guided to the creation of additional customer banking channels, including Call Centre, Interactive Voice Response (IVR), and Phone Banking. Further more, Internet introduces additional channels, including Personal Computer Banking, Internet Kiosk, and Mobile Banking through wireless access protocol (WAP), and digital television. Customers prefer consistent, personalized service across all these channels with zero downtime. In addition, there exists a need for Banks to interface the diverse-customer channels to legacy systems in a consolidated and economical fashion.
Cuecent Channel Manager is an Integrated Channel Manager that provide
a comprehensive answer for growing banking service needs
With the growing complexity in the Banking business, consumers and corporate continue to look for a streamlined well-knit environment coupled with security and convenience. The experience in the banking community demonstrates that integrated channel management is the crucial prerequisite for the realization of efficiency gains. The Cuecent Channel Manager (ICM) delivers banking products and services from multiple customer delivery channels using integrated channel manager. By integrating traditional channels with e-banking and m-banking, Cuecent Channel Manager actively manages the channel mix and provides banks with consistent, holistic views of their customers across the full range of channels. This powerful solution also provides banks and their customers with an enriched and personalized banking experience. As new banking channels emerge, and existing channels converge, Cuecent Channel Manager enables banks to quickly and easily roll out new services along these channels and actively manage their customers’ banking experience. Cuecent Channel Manager customers benefit from operational simplicity and continuous processing at competitive price and performance. It provides complete control over channel access and payment services across all channels. Cuecent Channel Manager based on Cuecent ebPAC technology platform has advantage of supporting open standards, technological innovation, and strong volume, price, and performance value.
Cuecent Channel Manager Features
- Able to define queries
- Build Workflow for routing messages
- Interface with Databases for online look-up and auditing
- Data Mapping
- Data Translation
- GUI based Network Monitoring
- Built on Industry Standard platform
Cuecent Channel Manager – Value Proposition
Cuecent Channel Manager is exclusively designed and developed to meet the growing needs of Banks. Globally, Banks are going through a period of transition, characterized by:
- Mergers and Acquisition
- Procurement of New Applications, in addition to existing Legacy applications
- Business and Market expansion by deploying new channels
Saving on Time & Money
For establishing new channels, there is always a need to integrate with the back-office system. This is time consuming and may involve disparate technologies. With Cuecent Channel Manager, the time, money and effort involved for such an implementation would reduce tremendously. The same holds true for adding on new channel deployments as well.
Eliminating the Bottlenecks
Cuecent Channel Manager aims at eliminating the pains and hurdles that are encountered while building Banking Infrastructure. Some of the typical bottlenecks that are taken care of include:
- Seamless integration and management of the delivery channel with the back-office systems, as well as round-the-clock availability of the bank’s delivery channels
- e-banking, mobile banking, ATMs, or new banking service with access to the latest available technology to satisfy customer needs
- Create, tailor-design, and launch quickly new products and services through any channel.
- Provide a consolidated, up-to-date view of the customer’s activity and wealth, and offer customers a pleasant banking experience
Cuecent Solution Benefits
- maximise investment in legacy system. Banks investments in back-office systems are guarded using Cuecent Channel Manager by allowing new systems to integrate seamlessly with existing legacy systems
- Built on Workflow Technology
- Rapid Deployment of new channels by simply adding the appropriate gateway. The time required to deploy and fully integrate a new channel into the existing mix is significantly reduced
- Improved information management: The central channel database allows a single view of the customer, thus enabling cross-channel consistency, and providing support for a highly effective Customer Relationship Management (CRM) strategy.
- Prevents costly downtime. By ensuring maximum up time, the solution significantly reduces the risk of revenue loss.
- Delivers transparent hardware fault-tolerance. Simplifies application design, development and system installation, maintenance, and operation.
- Retain and build a loyal customer base and increase profitability
- Global Banking Solution: This solution supports separate regional or customer group profiles and is fully Unicode-compliant to offer support for multiple currencies and languages
About Cuecent ebPAC
Technology Platform for Cuecent Channel Manager
Cuecent Channel Manager is evolved from BCT ’s in-house developed technology platform – Cuecent ebPAC. Cuecent ebPAC is acronym for Business Process Management System.
Cuecent ebPAC is a unique, web based, workflow enabled Enterprise Class Solution that quickly delivers adaptive, robust enterprise application at reduced time (up to 40%) and cost. It is based upon the innovative Component Assembly Architecture (CAA) that provides a unified standard-based, J2EE compliant application assembly environment. This allows creating highly customizable and adaptive connectivity across heterogeneous applications. Developers can quickly and easily leverage enterprises’ core assets, automatically assembling them into adaptive applications that can respond instantly to change. Cuecent ebPAC is easy to administer and feature rich with functions like Queuing, Session, Interaction, Advanced Cache Management and Resource Pooling. With a flexible deployment model, Cuecent ebPAC provides extensive support for XML and breaks down the distinction between the web, standalone applications and various computing devices. This helps enterprises to build quickly customer-centric solutions that are well integrated and customized to empower them with timely information, any time, anywhere. The Process Builder in Cuecent ebPAC uses a powerful and configurable Workflow Management and Collaboration engine. Cuecent ebPAC defines in totality the security requirements to access information in a networked environment. Cuecent ebPAC comes with an Integrated Services Environment (ISE), which consists of the Process Builder , Component Builder, Adapter Builder and Business Operating System.
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