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...End-to-end Cuecent-Utility solution
In our fast paced modern world, where customers demand immediate satisfaction in every aspect of life, it is imperative that Utility Service Providers move from traditional billing methods to adopting a “frictionless” system, thus providing a service-oriented approach to customers.
We have created a comprehensive software package for Utility Service Provider customer service management. This package integrates billing and communication technologies to provide greatly enhanced customer satisfaction while simultaneously reducing the cost of operations.
Our Integrated Billing & Customer Care Solution is facilitated via simple equipment like electronic handheld meter reading devices used for data collection. Data collected can be electronically transferred into the state-of-the-art servers, thus reducing metering and billing errors and increasing service efficiency. Customer information and preferences are stored within the system and can be used to control billing and payment options.
Some of the distinctive characteristics of BCT's Integrated Billing & Customer Care Solutions are:
- Customer Information Records
- Utility Usage Records (input from Metering Devices)
- Tariff: Differential pricing
- Bill Generation
- Bill Archives
- Issue resolution
- Payment receipt records
- Data storage, transformation, and direct web-presentment
To know more about this solution, CLICK HERE
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